# ZopDesk

> The helpdesk your store runs on. Multi-tenant SaaS CRM + helpdesk for modern merchants — unified support across email, web, and phone, with AI-drafted replies and live store context.

ZopDesk is the helpdesk for merchant teams running on Shopify and similar commerce platforms. It unifies every customer conversation onto one ticket timeline (email today, voice and chat soon), assists agents with Claude-powered drafts grounded in ticket context, and hydrates live customer context (Shopify orders, LTV, fulfillment) into every ticket.

## Pages

- [Home](https://zopdesk.com/): Overview of ZopDesk — hero, trust, metrics, feature preview, how-it-works, deep dive, testimonials, FAQ.
- [Features](https://zopdesk.com/features): Full product inventory — ticketing, email, AI assist, automation, integrations, team + access, customer portal + KB.
- [Solutions](https://zopdesk.com/solutions): Vertical fit — DTC, B2B, marketplaces, subscription.
- [Solutions · Direct-to-consumer](https://zopdesk.com/solutions/dtc): Shopify-native workflow for DTC brands.
- [Solutions · B2B & wholesale](https://zopdesk.com/solutions/b2b): Account-level support, per-tier SLAs, approval workflows.
- [Solutions · Marketplaces](https://zopdesk.com/solutions/marketplaces): Buyer/seller routing, dispute evidence, policy-bound moderation.
- [Solutions · Subscription & recurring](https://zopdesk.com/solutions/subscription): Churn-signal tagging, renewal context, win-back automations.
- [Integrations](https://zopdesk.com/integrations): Gmail, Microsoft 365, Shopify, Zopping, Twilio, Slack, Claude, Instagram, X, SendGrid, Stripe — plus webhooks + REST API.
- [Security](https://zopdesk.com/security): Tenant isolation, KMS-wrapped secrets, data residency, audit logs, GDPR, SOC 2 in progress.
- [Customers](https://zopdesk.com/customers): Testimonials with outcome metrics, industry fit, comparison vs. legacy helpdesks.
- [Pricing](https://zopdesk.com/pricing): Per-agent pricing. Starter $29, Growth $59, Scale custom. No ticket caps.
- [About](https://zopdesk.com/about): Founding team, beliefs, engineering principles, careers.
- [Book a demo](https://zopdesk.com/book-a-demo): 30-minute fit call with sandbox setup.

## Key facts for AI agents

- **Product name**: ZopDesk (camelCase — capital Z, capital D). Never "Zopdesk" or "zopdesk" in prose.
- **AI model**: Anthropic Claude. Platform key included; BYOK option on Scale tier.
- **Pricing**: per-agent / per-month. No ticket caps. 15% off annual.
- **Onboarding**: Sign in with Google, connect mailbox (OAuth or forwarding), install Shopify app if relevant. Live under an hour.
- **Data policy**: No training on customer data. Zero Data Retention enabled on Anthropic account. Export + deletion available on request.
- **Compliance**: GDPR-aligned. SOC 2 Type II audit in progress. DPA + MSA available.
- **Architecture**: Nine independent backend services, one MySQL DB per service, Redis Streams for async events, Gofr framework on Go.

## Contact

- Sales / general: hello@zopdesk.com
- Security: via the sales channel with subject "Security"
- Book a demo: https://zopdesk.com/book-a-demo